Warranty

  • Quality

    We prioritize high-quality materials and meticulous attention to detail, guaranteeing that our products look beautiful and stand the test of time.

  • Customer Satisfaction

    We will happily replace items that arrive with incorrect designs or manufacturing defects. If this occurs, please email us within seven days of receiving your product with a photo and a brief explanation.

  • FREE SHIPPING

    All products are shipped to the USA with free shipping, Please allow about 5-7 business days for it to be made, it usually takes 5 to 10 business days to be delivered to you.

Custom Made

Each product is custom-made just for you when you place your order. For this reason, we are unable to accept exchanges or returns.

100% Satisfaction Guarantee

We’re committed to your satisfaction. If there’s an issue with your order, such as a defect or incorrect design, simply reach out to our support team within 7 days of delivery, and we’ll make it right.

Please contact at: infoequestriandecor@gmail.com

What is SaddleBack Assurance?

What happens if I have a damaged item?

If there’s an issue with your order, such as a defect or incorrect design, simply reach out to our support team within 7 days of delivery, and we’ll make it right.

Please contact at: infoequestriandecor@gmail.com

Can I return an item even if it is not damaged?

Each product is custom-made just for you when you place your order. For this reason, we are unable to accept exchanges or returns except if the product is damaged.

How long is shipping?

Allow 5-7 business days for it to be made, it usually takes 5 to 10 business days to be delivered to you.

Can I track my order?

A tracking number will be provided once your order is shipped.

We are committed

To offer you quality products that last for generations. Thank you for allowing us to share our passion for horses.